Express delivery in real-name registration system was "cold". Insiders: Management still needs to be real.
A number of express delivery companies set up their offices here in Fenfang Liuli Street, Xicheng District, Beijing, and a large number of express parcels are distributed everywhere from here every day.
Our reporter Xu Hongshe
Nowadays, express delivery is changing people’s way of life, and the lives of many urban residents are inseparable from express delivery. As early as June 1st, 2016, real-name registration system, which was officially implemented, still encountered difficulties in landing, which led to criminals taking advantage of loopholes and bringing various social hidden dangers. Why is it so difficult to send express by real name? How to implement express delivery in real-name registration system?
You can enjoy shopping, ordering food, booking tickets and other life services without leaving home. Nowadays, the life of urban residents is inseparable from express delivery. However, with the intensification of competition in the express delivery industry, the security situation of express delivery is becoming increasingly severe.
With the "double 11" online shopping promotion approaching, the online shopping wave is about to set off again, and the safety of express parcels is once again in front of the public.
In fact, as early as June 1st, 2016, the real-name registration system for Express Delivery has been officially implemented as a national industry standard. The Code of Practice for Safe Production of Express Delivery stipulates that the express delivery service organization should require the sender to show his/her valid identity documents, check the information of the documents and register. If the sender refuses to provide his/her valid identity documents, the express delivery salesman should refuse to accept and send them.
The reporter’s recent investigation found that the express delivery real-name registration system was "cold-shouldered": on the one hand, the sender and receiver had a bad feeling about the information leakage that real-name registration system might cause; On the other hand, express delivery companies rarely take the initiative to ask for real-name registration when sending daily mail. Then, how to implement the real name of "nominal" express delivery?
Strict management of real-name registration system is no longer dispensable.
By the end of this year, the real-name acceptance rate of express delivery should reach 40%, and by the end of 2018, it will achieve 100% full coverage.
In recent years, the voice for strengthening the safety supervision of express delivery industry is getting higher and higher, and the intensity of supervision is also increasing. Real-name receiving and sending, unpacking and inspection have become important measures to ensure the safety of express parcels. However, in practice, it is difficult to fully implement express delivery in real-name registration system.
"Please show me your ID card." Recently, Zhao Kang, a citizen of Tianjin, was asked to check his ID card when sending a courier, otherwise he would be rejected. "I heard that I had to check my ID card when I sent the courier. In the past, I said to the courier brother that I didn’t bring it, and the courier still sent it." Zhao Kang handed in his ID card and said, "Why is it so strict recently?" Brother Express told Zhao Kang that it can’t be vague in the future. The company also requires that the ID card must be checked when sending the courier, and the package sent by the customer should also cooperate with the courier to open the package for inspection.
Undeniably, after the relevant regulations of "Express real-name registration system" are introduced, names such as Doraemon, Brain Damage Powder, Monkey King and Mr. Wang can still be sent without hindrance.
According to industry insiders, in the case of anonymous express delivery, it is easy for criminals to take advantage of it and bring a variety of social hidden dangers. According to the incomplete statistics of the Market Supervision Department of China Post Office, in 2010 alone, China seized a large number of contraband transported through express delivery channels, including 327 drug cases and more than 1,400 other dangerous goods cases. At the same time, in the case of anonymous express delivery, the chaotic phenomenon of express delivery lost, damaged and inexplicably signed by others frequently occurs, which can not be traced back afterwards, seriously affecting the customer satisfaction of express delivery industry.
Not long ago, in a special rectification campaign for express delivery in real-name registration system, 30 express delivery outlets in Ruian, Wenzhou, Zhejiang Province were closed down on suspicion of violating the law because they failed to implement the regulations on real-name delivery and unpacking inspection. This undoubtedly sounded the alarm for the express delivery industry, making most express delivery enterprises and business outlets realize that real-name registration system is no longer a dispensable "guiding opinion", and it is doomed to be punished if it is ignored. This also reflects from one side that the implementation of express delivery in real-name registration system is not ideal.
According to industry insiders, the current express delivery in real-name registration system is accelerating and will become the norm. The State Post Bureau has made it clear that the acceptance rate of real-name express delivery should reach 40% by the end of this year, and 100% full coverage should be achieved by the end of 2018.
Eliminate the worries of the executor by quasi-pulse
One is that the courier is unwilling to verify the ID card, and the other is that the consumer is unwilling to show the ID card to strangers.
According to the reporter’s investigation, many express delivery companies, such as SF Express and "Three Links and One Reach", requested the real-name registration of the mail as early as last year, but the implementation of the first-line couriers was different, and some couriers were "accommodating" according to the situation.
The courier of one of the courier companies said: "Recently, all outlets of the company have received instructions to register and open the box for inspection. It is illegal to not operate according to the regulations."
Wang Yong, the courier, opened his mobile phone WeChat to show the reporter, "Look, our supervisor has been sending messages in the group for the past two days, telling everyone which express outlet has been closed down again, and telling us that we would rather not receive the goods than lose our jobs."
Liu Dongdong, a courier with nearly two years’ work experience, told reporters that the company does require real-name verification of the receipt, but it can be flexibly grasped when it is actually implemented. For example, regular customers of companies and units that they often go to, as long as they are not delivering contraband, there is no need to be serious, otherwise they may lose customers if they delay talking. However, if I am stopped by the side of the road to ask for a courier, I insist on "I don’t accept it without my ID card, I don’t want to see it (goods), and I don’t accept it if I don’t understand it."
In fact, the benefits of express delivery to real-name registration system are obvious. On the one hand, it can prevent fake and shoddy, illegal and prohibited goods from entering the market and ensure public safety; On the other hand, it is conducive to safeguarding consumers’ rights and interests, cracking down on illegal traders, and promoting the healthy and orderly development of the market, with the ultimate goal of ensuring the safety of delivering express mail.
Where is the root of the difficulty in implementing "express real name"? Professionals believe that, firstly, couriers are unwilling to verify their ID cards, and secondly, consumers are unwilling to show their ID cards to strangers, which is the main reason why real-name registration system Express cannot be fully implemented.
An employee of a courier company said, "A small piece is only about 1.1 yuan, and registering real-name information will delay the time of sending two express mails in the past, which is very uneconomical". A courier of Yunda Company said frankly that the courier’s income is a piece-by-piece commission. It takes only 5 minutes to receive a courier, but if you add registration and verification of identity information, it will increase the time by 3 to 5 minutes, and forcing users to show their ID cards will not only affect work efficiency, but also lose some customers.
The reporter learned that most residents are not opposed to express delivery in real-name registration system, but they are worried that real-name registration will increase the risk of personal information disclosure. Jay Song, a Beijing resident, said that after the real-name registration, the courier company has the customer’s name, phone number and ID number, which means that it has a complete set of personal information. Once the information is leaked, it will be like "streaking", which is terrible.
It can be seen that the fundamental reason why it is difficult to fully implement the real name of express delivery is not the courier or the consumer, but the public’s distrust of information security. As Liu Junhai, director of the Institute of Commercial Law of China Renmin University, said, "To fully implement real-name registration system, we must solve two problems. One is to ensure that the sender’s information is traceable, and the other is to protect the privacy of consumers. If the consumer’s information is not fully protected, it will be difficult for real-name registration system to implement it. "
Lock information security management and control into a system
Adopt privacy policy, speed up relevant legislation and use information technology.
In fact, it is arduous and complicated to promote the implementation of the real-name acceptance and delivery system. Because the delivery service is different from the traditional "counter-style" services such as hotels, banks and telecommunications, it has many market participants, separation of goods and people, strong mobility and low safety factor of manual registration of real-name information, which also provides an opportunity for criminals to avoid inspection and attack by anonymous, entrainment and hiding methods.
So, how can we effectively implement express delivery in real-name registration system? Experts suggest that adding a "security lock" to express real-name registration system is helpful for risk prevention and credit management while maintaining the convenience and benefit of express delivery.
One of the "security locks" is the "privacy sheet" which is widely used by express delivery companies at present. The industry believes that an important technical means to balance the contradiction between real-name registration system and personal privacy is to adopt privacy sheets. The attempt of "Privacy Face Sheet" can not only improve the safety factor of the industry and reduce consumers’ concerns, but also further promote the implementation of express delivery real-name registration system.
Online shoppers can see that the consignee’s name, mobile phone number and address information are no longer completely displayed on the "privacy list", but are replaced by smiley face symbols or "*" signs, thus achieving the encryption effect and preventing others from stealing consumers’ personal privacy from the list. For example, SF Express’s "Rich Face Sheet", JD.COM’s "Smiling Face Sheet" and Yuantong’s "Invisible Face Sheet", and Cainiao Network has jointly promoted the use of "Privacy Face Sheet" with major express companies such as EMS, Best Express, Zhongtong and Shentong. It is reported that in JD.COM alone, more than 90% of self-operated distribution orders have been "smiling", and it is estimated that at least 1 billion "smiling face orders" will be produced in JD.COM in 2017.
The second "security lock", in July this year, the "Provisional Regulations on Express Industry (Draft for Comment)" published by the State Council Legislative Affairs Office clearly stipulated the principle of express delivery in real-name registration system, which means that China Express real-name registration system has taken a key step in legislation. The insiders believe that the opinion draft will promote the acceptance and delivery of real-name registration system from industry regulations to national administrative regulations, which will substantially promote the implementation of express delivery real-name registration system.
In fact, the real large-scale express data information leakage is not in the field of courier distribution at the end, but in whether the company’s own safety control is strict and its legal awareness is weak. To this end, the third "security lock" is the real-name receiving and sending information system of mail express initiated by the State Post Bureau, which promotes the real-name receiving and sending system of express delivery from information means to ensure the safety of personal information.
Feng Lihu, director of the Market Supervision Department of the State Post Bureau, said that in accordance with the principle of pilot first and gradual promotion, we will strive to achieve full coverage of real-name receiving and sending information by the end of 2018. By the end of June this year, the real-name information supervision platform of the State Post Bureau had been connected to 10 major brand delivery enterprises such as postal EMS, SF Express, "Three Links and One Reach" and Best, accounting for about 90% of the total business of the industry. The whole network has completed a total of 300 million pieces of information-based real-name receiving and sending business, with an average of more than 5 million pieces per day, and the number of online registered users of the real-name receiving and sending information system has reached 22.5 million.
Shao Zhonglin, former deputy secretary-general of China Express Association, said: "In terms of protecting personal information, in addition to privacy sheets, legislation and information means, for express delivery companies, it is also necessary to prevent data leakage in the database and prevent hackers from invading at the technical level."