Nanjing Customs initiated the ＂enterprise question clearing＂ mechanism. Those who can answer on the spot will never stay overnight.
The picture shows Wu Haiping, Commissioner of Nanjing Customs, investigating in China Communications Day and the company. Zong Yishe
Core reading
The "enterprise problem clearing mechanism" initiated by Nanjing Customs strives to accurately focus on the development problems of industries and enterprises. By comprehensively using various communication channels of "internet plus Customs" and "online+offline", it explores and constructs a new communication mode between enterprises (citizens), realizing "zero distance" in communication and interaction between enterprises and enterprises, "zero obstacles" in solving problems, and striving for "zero inventory" in enterprise problems. Realize the "full chain" and "closed loop" management of enterprise demands, and ensure that "everything is echoed and everything is implemented".
□ Our reporter Cai Yanhong
How to get through the "last mile" of service enterprises, change the phenomenon that service enterprises are anticlimactic and their demands are delayed for a long time? Since the beginning of this year, Nanjing Customs has taken practical measures to optimize the business environment, focused on serving the people and solving problems, explored and innovated and established a set of "enterprise problem clearing mechanism", actively responded to the demands of enterprises, promptly solved problems and served the development of enterprises.
Recently, the reporter learned in an interview with Nanjing Customs that from January to August this year, Nanjing Customs accepted 5,462 difficult problems of enterprises through various channels, and solved 5,358 problems, with a problem solving rate of 98%.
Communication and interaction between enterprises and enterprises to achieve zero distance
“‘ Enterprise problem clearing mechanism ’ The proposal stems from the feelings of Wu Haiping’s grassroots research. " Wu Wei, deputy director of Nanjing Customs Office, told reporters.
Wu Haiping, Commissioner of Nanjing Customs, found that some enterprises raised a series of questions at different times, on different occasions or in different regions, but after listening carefully, many of them were "familiar". "Some problems have appeared repeatedly. On the one hand, they have not solved the problem in a real, deep and thorough way; On the other hand, some thorny problems are difficult to solve for a while, and it takes great efforts to make a long-term contribution. " Wu Haiping said.
In this regard, on January 3rd this year, Nanjing Customs officially launched the "enterprise problem clearing mechanism", striving to accurately focus on the development problems of industries and enterprises. By comprehensively using various communication channels of "internet plus Customs" and "online+offline", we explored and constructed a new communication mode between enterprises (citizens), realizing "zero distance" in communication and interaction between enterprises, "zero obstacles" in solving problems, and striving to "zero inventory" in enterprise problems. Realize the "full chain" and "closed loop" management of enterprise demands, and ensure that "everything is echoed and everything is implemented".
"Within the customs, through the comprehensive coordination, functional management, legal, business experts joint guidance of inter-departmental ‘ Consultation ’ Establish and improve the problem-solving mechanism, make precise efforts, and solve problems for enterprises. " Wu Wei further introduced that, at the same time, we should pay attention to the post-clearing evaluation of problems, guide enterprises and clients to conduct online evaluation of problems that have been solved or responded to, and the customs should pay a timely post-clearing visit, and regularly "look back" on the handling of difficult problems to ensure that the problems are really "cleared".
"For summary and combing, it has been ‘ Clear ’ Typical problems, by analyzing cases from point to area, sharing experiences, popularizing solutions, warning risks, standardizing and unifying law enforcement, and promoting problems ‘ Batch clearing ’ ‘ Overall clearing ’ Strive to solve a difficult problem, solve a class of problems, serve an enterprise and facilitate an industry. " Zhang Yaping, deputy director of Nanjing Customs and director of Jinling Customs, added, we should strengthen functional guidance on common disputes, eliminate law enforcement disputes, give early hints on major risks and hidden dangers, draw a relatively unified law enforcement scale for the discretionary power with excessive flexibility, and do a good job in supporting and optimizing system norms.
In order to establish a scientific, accurate, efficient and long-term working mechanism of enterprise problem collection, handling and feedback, on August 20th, "Nanjing Customs Enterprise Problem Clearing Management System" was officially launched. According to Shi Jianping, director of the Open Government Affairs Office of Nanjing Customs Office, through this system, enterprises can reflect problems at any time through computers and mobile phones without being limited by time and place, and realize "zero distance" in communication between enterprises and enterprises.
Three ways to promote enterprise problem clearing
China Communications Tianhe Machinery Equipment Manufacturing Co., Ltd. is a Sino-Japanese joint venture shield machine production and service enterprise. "Due to the change of the Malaysian government, the two shield machine contracts signed by the company and Malaysia could not be performed normally, resulting in the failure to implement and write off the corresponding import processing trade manual normally, which brought great tax and fee pressure to enterprises, thanks to the guidance and settlement of the customs." Now, talking to reporters about the past, Zhou Jun, the company’s deputy general manager, has a relaxed face.
At that time, in response to the problems reflected by enterprises, Nanjing Customs, under Changshu Customs, set up a problem clearing working group headed by Commissioner Chen Xindong at the first time, and led relevant departments to go to China Communications Day and the company for on-site work. "Soon, we received the solution provided by the customs. According to the calculation, the company can reduce the cost by more than 10 million yuan." Ren Linyi, deputy manager of the company’s material procurement center, said gratefully.
When interviewed by Changshu Customs, the reporter saw a "Contact Card for Enterprises" with a two-dimensional code, which was printed with the business functions of various departments of Changshu Customs and the contact information of the main person in charge. Enterprises can directly log in to Changshu Customs Enterprise "Problem Clearing" WeChat official account to make comments and reflect problems to the Customs. The customs has a special person responsible for maintenance, collecting problems and responding to feedback in time.
"Changshu Customs has put forward various types for enterprises ‘ Question ’ , according to ‘ Clear ’ The idea is divided into three solutions. " Chen Xindong explained to reporters: for the problems within the scope of customs functions, answer and solve them on the spot, that is, "clearing them on the spot"; For the problems that are reasonable in appeal but need to be solved by the higher customs, we should actively reflect them, do a good job of tracking and coordinating, and strive for the "early clearing" of the problems; For the demands put forward by enterprises that do not conform to the provisions of national laws and regulations, we will solve doubts on the spot, and arrange relevant departments to jointly carry out policy research with enterprises, so as to maximize the benefits of enterprises through other means, get the understanding and support of enterprises, and realize the problem of "clearing the mind".
Those who can answer at the scene will never spend the night
When Nanjing Customs is subordinate to Wujiang Customs, the reporter saw a thank-you letter from Changxu Electronics (Suzhou) Co., Ltd. (hereinafter referred to as Changxu Electronics). Changxu Electronics is a wholly foreign-owned enterprise controlled by a French company. Its products are mainly used in medical devices, consumer electronics and industrial control.
Speaking of this thank-you letter, Ma Honglan, director of Wujiang Customs, still remembers it vividly. At 5 o’clock in the afternoon on August 19 this year, it was time to get off work. After a busy day’s work, Ma Honglan just breathed a sigh of relief when a middle-aged lady stormed in.
"Commissioner Ma Guan, I am Zhang Xinhua, general manager of Wujiang Branch of Suzhou Customs Declaration Company. Please solve one problem." It turned out that Zhang Xinhua’s agent, Changxu Electronics, declared a ticket of equipment to Wujiang Customs. After the goods were inspected by Shanghai Customs, the system could not be released for a long time. As the equipment will be used in a new project of the company, the whole company and even customers attach great importance to it, and overseas engineers from the original equipment factory are also waiting in the company to assist in installation. Delivery one day late may cause customers to cancel their orders. Zhang Xinhua found the door with a try.
After listening to Zhang Xinhua’s words, Ma Honglan grabbed the phone without saying anything, and told the relevant customs officers of the customs clearance department, who quickly contacted Shanghai Customs by telephone. At this time, the customs officers of Shanghai Customs were on their way off work and quickly returned to the customs after learning the situation. With everyone’s joint efforts, this batch of equipment was cleared and released that night.
"Nowadays, trade protectionism is becoming more and more fierce, and a good business environment is extremely important for attracting investment. This incident makes us fully feel the enthusiastic service and efficient customs clearance efficiency of Wujiang Customs … …” This is said in the thank-you letter sent by Changxu Electronics to Wujiang Customs.
For the "enterprise problem clearing" work, Wujiang Customs specially issued the "Implementation Plan of Enterprise Problem Clearing Mechanism", which made specific arrangements for the key issues, specific methods, internal mechanisms, feedback channels and work requirements of the enterprise problem clearing mechanism. At the same time, a closed-loop management chain of Wujiang Customs internal problems collection, registration, promotion and supervision, timely feedback and follow-up visit has been established. Put forward enterprise problems and clear "day — "Week" mechanism, that is, the on-site answer to the enterprise can not be solved overnight, and the solution that needs comprehensive consultation should not exceed weeks; At the same time, we have established and relied on the professional cooperation mechanism of this customs to integrate the new customs business, and established seven professional cooperation groups, including commodity inspection, animal and plant quarantine, health quarantine, and food and cosmetics safety, to provide effective protection for the enterprise problem clearing.
Multi-channel unblocked problem feedback mechanism
Suzhou hisilicon Co., Ltd. (hereinafter referred to as Haisi Company) is affiliated to Huawei Technologies Co., Ltd., and is mainly responsible for the import trade of Huawei chips. "In order to realize the localization process of chip manufacturing and save costs to a greater extent, in early May, Hisilicon proposed to export some high-end processing technologies. According to the export processing policy, the company must have the qualification of general customs certification or above, and the company is currently a general credit qualification, which does not meet the policy requirements of export processing, and it is urgent to obtain the qualification of customs certification enterprise. " Liu Xiaojian, head of the Credit Management Section of the Customs Enterprise Management Office of Suzhou Industrial Park, said.
On May 7th, the Customs of Suzhou Park immediately went to the enterprise to conduct research and conduct on-site credit cultivation for the enterprise after learning the enterprise’s demands. On May 14th, the Deputy Commissioner in charge led a team to join the local government to go to Huawei’s headquarters for investigation, and quickly wrote an investigation report. At the same time, it reported the pain points and demands of the enterprise to Nanjing Customs, which was strongly supported by the leaders of the General Customs and the Enterprise Management Office. At the same time, the Customs of Suzhou Park appointed a special person to carry out seamless docking with the enterprise and cultivate it, doing its best to help the enterprise prepare for certification. On May 22nd, AEO Certification Group of Nanjing Customs carried out advanced certification for Haisi Company and passed it successfully. To this end, the enterprise presented a banner and medals made with the most advanced 7-nanometer chip in the world to the customs.
Since the beginning of this year, Suzhou Park Customs has been guided by clearing the problem, constantly optimizing and smoothing the feedback mechanism of enterprise problem collection and research, and striving to solve the problems that enterprises care about the government. At the same time, actively promote the application of enterprise problem clearing system in this customs area, and guide enterprises in the jurisdiction to use the system through multiple channels.
"Xiao Qingshan" is a volunteer service team composed of social forces such as customs officers and senior customs officers in Suzhou Park. The team makes full use of the advantages for customs groups and key enterprises to realize "zero distance" for answering questions for enterprises. "We have now set up 12 instant messaging groups, widely collecting daily problems of enterprises through WeChat, QQ and other channels, and focusing on answering questions on the backbone of customs business." Du Yang, the second-level sponsor of the Comprehensive Customs Business Department of Suzhou Park and the leader of the "Xiao Qingshan" volunteer service team, told the reporter that in order to make the enterprises in the jurisdiction make full use of the customs reform bonus, the team also actively assisted the local government to carry out research on key enterprises, tailor-made policy packages for them, and carried out "one-on-one" business guidance for pilot enterprises, trying to "find people when problems occur and find people to solve them" so that corporate problems can be "cleared" in the first time.
From January to July this year, Suzhou Park Customs held 23 policy presentations and participated in more than 2,390 enterprises. Went to the enterprise for investigation 66 times, and accepted and solved 105 problems; Telephone, internet and other channels accepted more than 750 replies. "In addition to promoting the advanced certification of Haisi AEO, we have also solved a number of concerns of enterprises, industry associations and local governments such as the entry of Roche diagnostic serum and the import of used Philips medical equipment." Wang Yongmei, deputy director of Suzhou Park Customs Office, said.